The Brush Guys Shipping and Returns
Shipping
Most of our orders will ship by the United States Postal Service Ground Advantage. We strive to ship orders the next business day but weekends, holidays, and inventory days may cause a slight delay.
Our domestic shipping is $6.95 for orders under $30, $5.95 for orders between $30 and $49.99, and $4.95 for orders between $50 and $58.99. We offer free shipping for all orders of $59.00 and above!
We are now offering optional upgrade to Priority Mail for domestic orders for only $4 extra! This premium shipping option guarantees USPS Priority Mail service which is usually 1-3 business days (however USPS does not guarantee times.)
We ship to Canada for a flat fee of $17.95 and all other countries for a $24.99 flat fee. You can also prepay your Canadian Customs Fees and taxes for a flat rate here; https://www.thebrushguys.com/shop/prepaid-canadian-import-duty-tax/
Local Pickup
For Sacramento area customers, we offer free local pickup (previously called “will call”) for online orders. Our address is near downtown Woodland, CA. Choose the “Local pickup” shipping option at checkout and we will contact you to arrange pickup.
The fine print
Our shipping table is based on shipping brushes, which are light, therefore inexpensive to ship. We do offer a few other items such as brush soap, sets, brush accessories, palettes, etc. These items cost a bit more to ship and your shipping cost may be adjusted accordingly.
The Brush Guys are not responsible for any additional export or customs fees.
Returns
If you’re not happy, we’re not happy. If you are not satisfied with your purchase, please let us know. We will do what we can do to make it right. Items returned must be in resellable condition. If your order is lost or damaged please contact us either by email at customerservice@thebrushguys.com or calling (858)-201-3511
Please note that shipping and handling charges are not refundable.
Refunds
You can return any order for any reason within 30 days for a refund if items are in resellable condition. If some or all items are not in resellable conditions, please contact us to work out a return. If your order is lost or damaged please contact our Problem Resolution Department either by email at customerservice@thebrushguys.com or calling (858)-201-3511
Please note that return costs including Paypal transaction fees, and shipping and handling charges are not refundable
Please Note: If you, the buyer decide to cancel after a Paypal payment but before shipment of item(s), we will honor your cancellation and refund in full less the non-refundable Paypal transaction fee.